Everything we get asked most, in one place. Can't find your answer? Email [email protected] — please include your order number.

Shipping

How long will it take my order to ship?

Once you approve your proof, most orders print and ship within 2–4 business days. Just a heads-up: we're closed on weekends and holidays, so plan around those for the fastest shipping possible.

How long does your process take, start to finish?

Once your order is placed, the proof process takes 24 hours or less. After you approve your proof, your order prints and ships within 2–4 business days.

Do you ship internationally?

Sadly, no international adventures for our stickers just yet! 🦙✈️ We currently only ship within the U.S., but who knows — maybe one day our llamas will go global.

Can I add faster shipping?

Absolutely. You can select Speedy UPS shipping at checkout to get your order even faster.

I need my order faster

Add Rush production when you configure your stickers — it's a 30% surcharge that moves your order to the front of the print queue. Rush changes how fast we print, not how fast the carrier drives, so if the delivery date is what matters, pair it with a faster shipping service at checkout.

My package hasn't arrived

We totally understand how frustrating this can be. While we don't have control over USPS or UPS once your order is shipped, we're here to help. If your package seems lost in transit, let us know and we'll do everything we can to get your stickers to you as soon as possible.

I entered the wrong address

Oops — it happens! If your order hasn't gone into production yet, you can update your shipping address right in your account. If the order is already in production or has been mailed, we won't be able to make changes, and you'd need to place a new order with the correct address.

Returns & Exchanges

Can I exchange my stickers?

Since each sticker is custom-made just for you, we don't offer exchanges. But if there's an issue with your order, reach out — we're happy to help.

Do you accept returns?

Because each order is 100% custom-made just for you, we don't offer returns for reasons unrelated to quality. We can't refund or remake an order if you decide you don't want it any more, ordered the wrong size, or would prefer a different product. If there's a quality issue, though, reach out — that's a different story.

There's a quality issue with my order

No worries. Send us a picture of the problem within 72 hours of receiving your items and we'll work with you to make it right.

Can I cancel my order?

Once your proof is approved, we're off to the races. 🦙💨 No cancellations are allowed after that point, as we've already started bringing your custom order to life.

100% satisfaction guarantee

If we messed up on your order, send it back for a full, no-drama refund.

Stickers

What is the minimum order?

Our minimum order for stickers is 50. We want to make sure you've got plenty of sticker magic to go around.

Are these paper stickers?

Nope! All of our stickers are made from premium weatherproof vinyl. They're scratch- and sun-resistant, so they're built to last — rain or shine.

I want a larger or smaller size than I ordered

No problem. As long as your order hasn't gone into production yet, you can place a new order for the size you want and we'll cancel your current one.

Is there a difference in pricing for colour or black and white?

The price is the same whether you have a black-and-white design or a design with colours.

Labels

What is the minimum I can order?

Our circle roll labels have a minimum quantity of 50.

Are these made of paper?

No — these are a weatherproof vinyl.

Artwork & Proofs

What file type do you need?

We accept most common formats: PNG, AI, PDF, JPG, JPEG, and SVG.

What if my artwork isn't ready?

Once you've placed your order, you'll receive a link to upload your design.

My artwork is blurry or pixelated

To avoid this, please make sure your design is a minimum of 300 DPI. Minimum resolution for each label size:

• 1" circle label — at least 300 × 300 pixels
• 2" circle label — at least 600 × 600 pixels
• 3" circle label — at least 900 × 900 pixels
• 4" circle label — at least 1200 × 1200 pixels

Can I make changes after my proof is approved?

No. Once the image is approved by you, we can no longer make changes to it — it has gone into the production line and we can't stop the printing at that point. Please review your proof carefully before you approve it.

Will the red line print on my order?

The red line is just a guide line for printing and will not appear on your finished product.

Can you make my design for me?

We're sorry, but we don't offer design services. However, if you've already got your artwork ready, we'd love to bring it to life with our premium printing.

Can I add my phone number, Instagram, or Facebook?

Yes — we offer a text option within the design centre so you can personalise your design.

Copyrighted artwork

Any orders deemed to have a copyright issue will be cancelled and fully refunded. We take intellectual property rights seriously to keep things fair for everyone.

General

Do you offer samples?

No, we don't offer samples — but we do send you a proof to approve before your order goes into production. More on the samples and proofs page.

Can I use multiple designs in one order?

Each design has to be its own order.

How do I reorder my previous design?

When placing your new order, you'll have the option to reorder a previous design.

How can I get help with my order?

Any question relating to a current or pending order can be sent via our contact form or by emailing [email protected]. To save time, please include your order number in the subject line, or at the beginning or end of your message.